FAQ

QCan I make a reservation at the restaurant?
Can I change or cancel the time or content of my reservation?

AYes, we do accept reservations at some stores.
For details on participating stores and how to make a reservation,Store searchPlease check the store information for your desired store or contact the store directly.
Please note that each store will handle any changes or cancellations to your reservation.
We apologize for the inconvenience, but please contact the store where you made your reservation directly.

QWhat are your store hours?

ABusiness hours vary by store.
For more information,Store searchPlease check the store information for your desired store or contact the store directly.
*Please note that business hours may change without notice.

QRegarding payment, what other means can I use besides cash?

AA. Depending on the store, you can use credit cards and various cashless payment methods (electronic money, QR code payment, etc.).
The availability varies depending on the store,Store searchPlease check the store information for your desired store or contact each store directly.

QCan I smoke? Are there separate smoking and non-smoking areas?

AWhether smoking is permitted or not and whether smoking and non-smoking areas are separated varies by store.
The availability of smoking areas and their availability are as follows:Store searchPlease check the information for each store or contact the store directly.

QCan I check if the menu contains allergens?

AAllergy information (allergen information) included in the menu can be checked at each store.
We have an allergen list available in our stores, so please ask a member of staff for more information.
If you would like to view the allergen list before visiting the store, please contact the store directly or contact us using the inquiry form.
*Please note that some stores may not have allergen lists available.

QDo you have a children's menu?

ASome stores offer menus and plans for children.
Details and availability may vary by store, so please check the individual brand websites or contact the store directly.

Q1. When will the shareholder benefits coupons be sent?

AThe rights to be confirmed at the end of March will be around early July, and the rights to be confirmed at the end of September will be around early December.
The transfer will be sent by the transfer agent.

Q2. I haven't received my shareholder benefits coupon.

APlease refer to the shipping time given in Q1.

In order to receive the shareholder benefits, you must hold the shares on the record date, and the shareholder benefits will be sent to the address registered as of the record date.
If your address changes after the record date, your shareholder benefit coupons may have been returned to the securities agency.
(If your address has changed, please contact the securities company where you have opened your securities account to update your address.)
If you are entitled to shareholder benefits but have not received them by the due date, please contact your securities agent.

Mizuho Trust & Banking Co., Ltd.
Shareholder Registry Administrator: 1-3-3 Marunouchi, Chiyoda-ku, Tokyo
Office: Mizuho Trust & Banking Co., Ltd. Head Office, Stock Transfer Agency Department
(mailing address) 168-8507
2-8-4 Izumi, Suginami-ku, Tokyo
Mizuho Trust & Banking Co., Ltd. Stock Transfer Agency Department
(Telephone inquiries) 0120-288-324

Q3. Can I use a shareholder's coupon to pay by credit card?

AIf you are only using a shareholder benefit ticket, you can use credit cards and other electronic payments.
When using the 10% or 15% shareholder discount coupon, credit cards and other electronic payments cannot be used.
Please pay in cash.

Q4. Is there a limit to the total amount of the bill when using the 10% or 15% Shareholder Discount Coupon?

AThe maximum bill amount for which the 10% and 15% shareholder discount coupons can be used is 20,000 yen.　

Q5. Can I use the Shareholder Benefit Coupon (¥500), Shareholder 10% Discount Coupon, Shareholder 15% Discount Coupon, and Special Shareholder Benefit Coupon (¥5,000) together?

A併用可能です。
However, the 10% shareholder discount coupon and the 15% shareholder discount coupon cannot be used together.

Note: The above cannot be used in conjunction with the special shareholder benefit coupons at stores where only the special shareholder benefit coupons are available (*).　　　　　
*For "stores where only special shareholder benefit coupons can be used," please refer to the list of stores enclosed with the coupon when it is sent to you.　

Q6. Can various shareholder benefits be used in conjunction with discount coupons?

AWhether or not a coupon can be used in conjunction with a shareholder benefit coupon depends on the type of coupon, so please inquire directly with the store where you are using it.

Q7. Can shareholder discount coupons be used for takeout?

AYes, you can use it for takeout.

Q8. How many tickets can I use in one transaction?

AOnly one 10% shareholder discount coupon and one 15% shareholder discount coupon can be used per transaction.
There is no limit to the number of 500 yen shareholder benefit coupons and 5,000 yen special shareholder benefit coupons that can be used.

Q9. I lost my shareholder benefit coupon. Could you reissue it?

AWe are sorry, but we are unable to reissue the card.

Q10. Where can I use shareholder benefits coupons and discount coupons?

AIt can be used at restaurants and facilities operated or affiliated with our company both in Japan and overseas.
In addition, the available stores areStore searchYou can search from here.

How to search: Select the "Shareholder Benefit Coupon" or "Special Shareholder Benefit Coupon" icon from the service/facility tags, then press the search button.

In addition to stores and facilities, it can also be used for the New Year's dishes and gift catalogs that we sell.
*However, the 10% and 15% discount coupons cannot be used on New Year's dishes or gift catalogs.